With the pandemic, while most industries were encountering less or no business, ISP providers had a hard time coping with the surge in demands for the internet. People working from home with the Internet as their only source of communication put a lot of pressure on Service Providers to continuously upgrade the Network Infrastructure. The real challenge for ISPs was to constantly upgrade their infrastructure in order to keep up with the demand while ensuring network uptime and quality of services are not compromised. SPN Broadband is experimenting with multiple innovative technologies to enhance the Backbone performance, improve uptime on Distribution & last mile fiber network and build innovations across CPE (Fiber ONU) for building intelligence for resolving customer issues proactively & promptly. The company is also in the process of sourcing the Business Analytics tool to collaborate with multiple data points to extract actionable and relevant information thereby improving its Decision Making, optimizing & improving Customer Service and demonstrating more efficient Operations. During the last year, SPN Broadband has exhibited a staggering growth of 300 percent enabling the firm to explore more opportunities and build an efficient pool of resources. Its expansion on FTTH was phenomenal by adding 300k HP on Fiber during the year 2020. The roadmap is to expand the Fiber networks to multiple Tier-2 & 3 cities and construct 1 million HP by the year 2021 with an expectation of a 20 percent conversion rate of customers. At the same time, the broader vision is to wire up each and every home on high-quality Fiber and offer high-speed Internet services along with multiple converged services (IPTV/OTT/Gaming/Voice/VOD) keeping a low entry cost making it affordable for All.